Sinclair Sound - We understand the power of music.

Questions about Our Privacy Policy

Is it Safe to Give You My Personal Information?

Doing business with us involves a certain amount of trust and we take that seriously. We respect your concern about what information is collected when you visit our site and when you enter data into our forms. You certainly have a right to know.

What Are You Doing With My Child's Information?

Well, to be honest, a website designed for interaction with children requires certain policies and handling that we're just not focused on, so we simply say that children should only visit www.sinclairsound.com with adult supervision.

What Information Are You Collecting From Me?

Naturally, if you are making a purchase, you'll have to give us your name, street address, telephone number, e-mail address and payment information. Be assured that your payment information, such as credit card number and PayPal password are passed to and store on the merchant gateway's very secure server. We don't keep such information. We may use your contact information later to let you know about new products we are offering. You always have the option of contacting us to tell us not to contact you in the future.
You may also leave your "real world" or online contact information if you are requesting a newsletter.

Do You Make Cookies?

When you visit www.sinclairsound.com, we may collect information about your visit, such as which link you clicked on to get to our site and which pages you view while you visit. This allows us to know which of our features are getting the most use.
Cookies may be stored on your computer to remember certain choices you've made and streamline subsequent actions. Cookies are small files stored on your computer. Your browser gives you the option to reject cookies.

What Do You Do With My Information?

Though we may make public such statistical information as "the number of keyboards sold to females in Lousiana," your name, address, phone number, and other personal or contact information will never be sold or shared with third parties who are not helping us do our business. We only use contact information to complete and support the immediate activity requested. We also must comply with any requirements of law. We will only disclose this information to staff and third parties who are directly involved in our own sales, accounting, and marketing.

Yeah, But Then There's the Law

Of course, in the event of legal action or suspicion or threat of harmful conduct, we may have to disclose your information to protect our legal rights or the rights or safety of others. If legal process is served or a law is invoked, we may not have any choice but to disclose your information to legal authorities.

How Are You Protecting My Information?

The checkout page, where you enter your name, address, and credit card information is encrypted and secure. We will store your contact information in the most secure way we can. Your credit card information or PayPal password is handled by a merchant gateway or PayPal. They have very, very secure computers and highly reliable security procedures.

Mind you, no computer system is beyond failure and neither are humans, but be assured that we do our best to protect your confidentiality and treat your information with the utmost care.

How Long Are You Keeping My Information?

The short answer is that we'll keep your contact information as long as we might reasonably need it or as long as the law requires. We make no claim as to the exact length of storage or under what circumstances we'll choose to delete it. Note that public comments or other information that you or someone else knowingly posts on our site may remain in public view indefinitely.

If you request we remove your data or request information about a previous transaction (if you can satisfactorily identify yourself) or if law enforcement requests data, we will do our best to compy with such data requests. As time passes, however, the data is less likely to be available or at least accessible in a practical way.

Do I Have Any Say In This?

Well, yes. You can take your business elsewhere. This is our Privacy Policy and you either agree to it by using our site or disagree by not using our site. This policy is subject to revision. Updates will be posted in this space.

Satisfaction Guarantee Ends Here

Yep, this the LEGAL DISCLAIMER. Well, certainly we're trying to make people happy, but we only have so much control. To that end, we must say that this site is offered AS-IS and without any warranty. Any consequential damage is not our responsibility. This Privacy Policy is governed by the State of Illinois and any legal action against us must be commenced there and only within one year after the date of the alleged action and damage.

What's for Sale | Payment Info | Shipping Info | Returns | View Cart | Checkout | Contact Us | Newsletter

Drum Info | Percussion Info | Learn How to Play | Find Other Musical Instruments | Site Map


Sinclair Sound
2675 Dorothy Drive
Aurora, Illinois  60504-7517
Phone: 630-631-8220
Toll Free: 866-941-3786
Fax: 630-499-7978


We care about customer care!
© Copyright 2008 - Sinclair Sound
Privacy Policy